Reducing expenses is a recurring problem for executives today’s business. With the need to reduce processes and ensure continuity of excellence, verification of acquisition costs is a great alternative to optimizing routinely costly routines.
1. Listen to your customer and avoid rework
Although the customer is in default of payment, it is important to treat him with kindness and consideration, and to listen carefully to what he says: by carefully examining the collection situation, it is possible to negotiate more clearly and increase the chances of completing the process In addition, drastic communication suppresses the occurrence of rework, as it improves contact performance and shortens the time to negotiate debt. So note: the more coherent the approach, the lower the cost of dealing with the customer spent!
2. Invest in team productivity
With an ever-deeper cast, the quest for high productivity must be consistent: to maximize the maximum potential of each individual employee, investing in the education of their professionals and providing the tools necessary to properly complete the work is essential Training resources to maximize productivity is not a cost, but a crucial investment. Only with a team prepared for the challenges associated with collection activity can the return be increased. Contractors, optimizing available workforce.
3. Bet on technology
Technology is the great ally of modern companies in the arduous task of cutting costs, and the picture is not different in terms of the collection sector. In order to avoid costs and yet maintain the quality of services, it is important to gather resources and tools that will help the company improve the activities of the region and foster the performance of the professionals involved. The SMS toll rate is an extremely viable alternative. Significantly lower costs associated with the connection have increased the use of SMS exponentially. In addition to minimizing the cost, the effectiveness This technology is also becoming increasingly obvious: the recovery of credits - is one of the goals that are associated with the collection activity - when it comes to sending text messages to customers. The collection strategy is gaining in strength and delivering more consistent and satisfying results. Companies focused on resource optimization and performance invest in delivering text messages to reduce collection costs.